2026 ACSA Personnel Institute

As complaints about employees continue to rise in schools and workplaces, district leaders face increasing pressure to respond promptly, fairly, and consistently while minimizing legal and operational risk. This session will explore practical strategies for managing complaints involving employee misconduct, workplace conflict, professionalism, harassment, discrimination, and performance concerns. Attendees will learn how to establish effective intake and documentation practices, conduct appropriate preliminary assessments, determine when investigations are necessary, and communicate throughout the process. The presentation will also address common pitfalls that can escalate complaints and provide proactive approaches to improving workplace culture, accountability, and employee relations. Participants will leave with actionable tools to help their districts respond to complaints confidently, consistently, and lawfully.